At Zygo Store, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. 5-Day Return Window
You have 5 days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Eligible Items for Return
-
Earbuds and headphones
-
Tumblers and Stanley tumblers
-
Watches and smart watches
-
Decorative lights (including panda and cute lights)
3. Non-Returnable Items
-
Items marked as final sale or clearance.
-
Items damaged due to misuse, abuse, or unauthorized modification.
4. How to Initiate a Return
To start a return within the 5-day window, please contact our support team with your order number and details about the item you wish to return:
-
Email: storezygo4@gmail.com
-
Phone / WhatsApp: 03204576638
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or store credit within a certain number of days.
6. Shipping Costs for Returns
-
You will be responsible for paying for your own shipping costs for returning your item, unless the item arrived damaged or incorrect. Shipping costs are non-refundable.
My Wishlist
Wishlist is empty.